Leaders set expectations, but expectations aren’t nonnegotiables until the failure to meet those expectations is called to account until they are met. Have you ever had a leader expect something that you knew they were not going to follow up on? If we’re honest, the answer is obvious. The challenge in all of this is creating expectations that we can guarantee.
- Plan for Accountability - The first step to turning expectations into nonnegotiables is to make plan of how those expectations will be monitored and responded to if not met.
- Time to Monitor - If expectations are importer. Enough to assign, they are important enough to dedicate time to see if they are being met.
- Systems of Support - If they are not being met due to lack of skill, leaders must proactively provide a system of supports to help people meet the expectations.
- Confidence to Confront - If expectations are not met due to lack of will, leaders must demonstrate courage and commitment to both the expectations and the organization by addressing the person and their lack of will.
Expectations without a plan to guarantee them are nothing more than a leader’s aspirations. Nonnegotiables are expectations accompanied by a plan to guarantee their success. The difference between expectations and nonnegotiables is essentially a leader’s determination to see then through. The question weleaders must ask ourselves is if we have the grit and determination to see them to fruition.
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